Frequently Asked Questions

Listed questions and answers(Q&A)

1. How do I know if I have good virus protection?

Answer: Your virus protection should be updating every 6 to 8 hours to combat new viruses that are released every day on the Internet, this is why we recommend AVG cloud care as this virus protection is one of the top virus protection software on the market today and updates its virus protection every 6 hours.

2. If my PC crashes can I get my data back?

Answer: 99% of the time we can recover all of your documents, pictures and important files. We use a very streamlined process on recovering data and then give you options for cloud-based storage to prevent this in the future.

3. What is your turnaround time on Data Migration?

Answer: Our typical turnaround time is 24 hours.

4. Is Cloud Storage safe?

Answer: Cloud storage is safe and encrypted, this is becoming one of the best ways to back up your files and restore them within minutes.

5. How do I protect my files from ransom ware?

Answer: Your first line of defense is having an up-to-date virus protection and scanning every 4 hours then have a Cloud Backup Storage, this will combat viruses that lock your files and require a payment to unlock them.

6. How can I safeguard my PC from Virus?

Answer: First make sure you have an up-to-date virus protection installed and scanning every 4 hours, second only click on trusted web links within an email, Facebook and while viewing a YouTube video, this will ensure you don't download any malware or virus.

7. Should I change my password often?

Answer: Yes, we live in a world where hackers want your information, so changing your password every quarter should become a standard practice, we recommend password lengths of 8 characters long with two uppercase letters and numbers.

8. Can Malware & Spyware steal my passwords?

Answer: Yes, malware & Spyware software is intended to steal or disable computers then report password information.

9. Is your remote support safe?

Answer: Yes, the remote tool we use is an enterprise remote support software designed for secure remote access.

10.What is the Recommended memory to support today’s systems?

Answer: 4 Gig is minimum, we recommend 8 Gig to smoothly run all applications.